Easy returns in 4 steps
1. SUBMIT A REQUEST
Click "submit a request" link and fill out the form.
2. RECEIVE RETURN AUTHORIZATION
Receive Return Merchandise Authorization (RMA) form with the return address and a shipping label. (may take 24-72 hours)
3. SHIP IT BACK
Print and attach the provided shipping label as well to the outside of the box.
4. RECEIVE REFUND OR REPLACEMENT
Once the merchandise is received and inspected, payment will be refunded back to the original method of payment or a replacement product will be shipped. (may take 24-72 hours)
We offer a 30-day return policy from the delivery date on DOA (dead on arrival) or unused items, factory sealed in the manufacturer's original packaging.
NO return or exchange is accepted for wheels that have been mounted on a tire. We strongly recommend that you test fit your wheels on the vehicle prior to mounting.
Incorrectly Shipped, Missing Items or Damaged Goods
We recommend a careful inspection of each item received. All/any anomalies (incorrect shipping, missing items, damaged goods) must be reported to our customer service department within 48 hours of receiving goods.
If we make an error when fulfilling your order, please contact customer service team within 48 hours of receiving your package to initiate a claim. Please send a brief email to firstname.lastname@example.org alerting us of the error and we will correct any fulfillment mistakes as quickly as possible.
Incorrect received items must be returned to us within 30 days of the purchase date. We will provide you with a prepaid return label via email to send back the product(s).
One Way Access will pay return shipping fees in the following situations:
The wrong fitment information was provided by the vehicule search tool on our site www.onewayaccess.com
- The wrong fitment advice was provided by our customer service department.
- The product was labelled wrong
Damaged in transport
Exchanges for Defective or Damaged Items
Items that are still under warranty, are eligible for an exchange only. We will exchange the item for the exact same item, in the exact same colour. Exceptions may apply if the item is no longer being actively stocked or available.
We can not offer store credit or refunds on warranty exchanges. Store credit may be offered for items that are no longer actively stocked or available.
Refunds and Store Credit
We will refund in the original method of payment.
At this time, we are unable to issue refunds via Interac E-Transfer, Cash, Debit Card or Cheque.
We issue refunds within 7 business days after receiving and inspecting the merchandise. An email notification confirming your refund will be sent after.
Depending on your card-issuing bank, please allow up to one billing cycle for a refund to appear on your statement.
We cannot process return or refund requests without proof of purchase.
Non-Returnable & Final Sale Items
All clearance, final sale, or "as is" marked items are non-refundable and ineligible for returns, refunds, or exchanges.
Our warranty does not include coverage of normal wear and tear as well as accidents and user errors such as over-tightening atomizers, stripping threads, broken glass, physical damage, water damage, exposure to extreme temperatures, not adhering to manufacturer provided usage instructions, or any misuse of products, electronic or mechanical.
Return Merchandise Authorization (RMA)
To initiate a return or exchange you must fill our return form to obtain a Return Merchandise Authorization (RMA). You will be asked to provide details of the issue and the date in which the item was purchased. In some cases, we may request that the item(s) be sent back to us for assessment.
After you receive an RMA approval, please return your product(s) to us within 30 days. Be sure to include your RMA Approval email with your shipment.
Once your return is approved, you will receive instructions for returning the products to us as well as a shipping label for your return (if applicable).
Pack all merchandise safely to prevent damage during transit. We strongly recommend using a shipping method with tracking and insurance. One Way Access is not responsible for loss or damage during transit.
All returns should be sent to the address stated in the Return Merchandise Authorization (RMA).