One Way Access - Terms and conditions

Shipping fees

All shipments must be Canadian bound only. Shipping is free of charge, under some restrictions.

Excluded from free shipping are the Northwest Territories, Yukon, Newfoundland, Nunavut, Prince Edward Island and certain other remote destinations. In addition, oversized, overweight and or unpackaged* products may have an additional charge. If you are in one of these destinations or your article is oversized, our customer service department will contact you to confirm the shipping costs with you. You will then have the option to accept or decline the fees. If you refuse the charges, the order will be cancelled.

*oversized products, may include, but not limited to: bed liners, transfer tanks and bumpers

Delivery

Delivery time may vary depending of the ordered product. It usually takes between 2 – 5 business days for delivering. Processing your order might take between 1-2 business days, before shipping. This may vary during holiday season.

After processing, you will receive an email with the tracking number.

Please note that PO Box are excluded for shipping. Please contact our customer service if you need to arrange another delivery location.

Incorrectly Shipped, Missing Items or Damaged Goods

We recommend a careful inspection of each item received. All/any anomalies (incorrect shipping, missing items, damaged goods) must be reported to our customer service department within 48 hours of receiving goods.

If we make an error when fulfilling your order, please contact customer service team within 48 hours of receiving your package to initiate a claim. Please send a brief email to info@onewayaccess.com alerting us of the error and we will correct any fulfillment mistakes as quickly as possible.

Incorrect received items must be returned to us within 30 days of the purchase date. We will provide you with a prepaid return label via email to send back the product(s).

One Way Access will pay return shipping fees in the following situations:

  • The wrong fitment information was provided by the vehicule search tool on our site www.onewayaccess.com
  • The wrong fitment advice was provided by our customer service department.
  • The product was labelled wrong
  • Damaged in transport 
  • Defective product

Returns

We offer a 30-day return policy from the delivery date on DOA (dead on arrival) or unused items, factory sealed in the manufacturer's original packaging.

NO return or exchange is accepted for wheels that have been mounted on a tire. We strongly recommend that you test fit your wheels on the vehicle prior to mounting.

    Incorrectly Shipped, Missing Items or Damaged Goods

    We recommend a careful inspection of each item received. All/any anomalies (incorrect shipping, missing items, damaged goods) must be reported to our customer service department within 48 hours of receiving goods.

    If we make an error when fulfilling your order, please contact customer service team within 48 hours of receiving your package to initiate a claim. Please send a brief email to info@onewayaccess.com alerting us of the error and we will correct any fulfillment mistakes as quickly as possible.

    Incorrect received items must be returned to us within 30 days of the purchase date. We will provide you with a prepaid return label via email to send back the product(s).

    One Way Access will pay return shipping fees in the following situations:

    • The wrong fitment information was provided by the vehicule search tool on our site www.onewayaccess.com
    • The wrong fitment advice was provided by our customer service department.
    • The product was labelled wrong
    • Damaged in transport 
    • Defective product

    Exchanges for Defective or Damaged Items

    Items that are still under warranty, are eligible for an exchange only. We will exchange the item for the exact same item, in the exact same colour. Exceptions may apply if the item is no longer being actively stocked or available. 

    We can not offer store credit or refunds on warranty exchanges.  Store credit may be offered for items that are no longer actively stocked or available.

    Refunds and Store Credit

    We will refund in the original method of payment. 

    At this time, we are unable to issue refunds via Interac E-Transfer, Cash, Debit Card or Cheque. 

    We issue refunds within 7 business days after receiving and inspecting the merchandise. An email notification confirming your refund will be sent after. 

    Depending on your card-issuing bank, please allow up to one billing cycle for a refund to appear on your statement. 

    We cannot process return or refund requests without proof of purchase.

    Non-Returnable & Final Sale Items

    All clearance, final sale, or "as is" marked items are non-refundable and ineligible for returns, refunds, or exchanges. 

    Our warranty does not include coverage of normal wear and tear as well as accidents and user errors such as over-tightening atomizers, stripping threads, broken glass, physical damage, water damage, exposure to extreme temperatures, not adhering to manufacturer provided usage instructions, or any misuse of products, electronic or mechanical. 

    Return Merchandise Authorization (RMA)

    To initiate a return or exchange you must fill our return form to obtain a Return Merchandise Authorization (RMA).  You will be asked to provide details of the issue and the date in which the item was purchased. In some cases, we may request that the item(s) be sent back to us for assessment.

    Returning Goods

    After you receive an RMA approval, please return your product(s) to us within 30 days. Be sure to include your RMA Approval email with your shipment. 

    Once your return is approved, you will receive instructions for returning the products to us as well as a shipping label for your return (if applicable).

    Price Match Guarantee

    We will match a lower price by 10% of the difference.

    To be qualified for a price match, please make sure the item meets the following conditions:

    • To ask for a price match, please click on "submit a request" link and fill out the form or contact our customer service at 1-833-432-2722
    • The item must be the same brand, product, model.
    • We only price math against other Canadian retailer, so price must be in Canadian Dollars (CAD).
    • We do not price match marketplaces sites such as Amazon, EBay, Craigslist, Kijiji, LesPAC, etc.
    • We do not price match refurbished or liquidated items from other retailers.
    • We do not price match items with mistaken prices.
    • We do not price match prices under Special Sales events or Promotional Offers, such as Black Friday, Boxing Day, Clearances, Coupons.
    • In order to respect the Law, we cannot match a price under the minimum advertised price from the manufactured.
    • Onewayaccess reserves the right to accept or refuse your price match request, but keep in mind: We will do our best to beat the price!

     

    Taxes and other fees

    Tax rates per province/territory

    Province/Territory

    GST (%)

    PST (%)

    Total tax rate (%)

    Alberta

    5

    0

    5

    British Columbia

    5

    7

    12

    Manitoba

    5

    8

    13

    New Brunswick

    5

    10

    15

    Newfoundland and Labrador

    5

    10

    15

    Northwest Territories

    5

    0

    5

    Nova Scotia

    5

    10

    15

    Nunavut

    5

    0

    5

    Ontario

    5

    8

    13

    Prince Edward Island

    5

    10

    15

    Quebec

    5

    9.975

    14.975

    Saskatchewan

    5

    6

    11

    Yukon

    5

    0

    5

    Warranty

    • A credit, the repair or the replacement of the defective good will be applied, according to the manufacturer’s warranty, and upon inspection of the defective item. Certain manufacturers require that they handle their own warranty claims, in which case you will be required to contact the manufacturer directly in order to obtain a credit, repair or replacement of the defective good.
    • Any return of defective merchandise can be sent by following the transport regulations indicated on the return authorisation form.
    • An accurate description of the defect must be provided.
    • If the alleged defective Product is found to be not defective upon inspection by One Way Access, One Way Access shall notify the Customer that it will be shipped back to Customer within 48 hours, at its own expense. If Customer refuses said delivery or if Customer requests that Products not be shipped back to it within the aforementioned 48 hour delay, One Way Access reserves the right to retain the Products and the amount paid for the purchase of the Products.
    • If, after inspection, no defect is found with the merchandise returned, the applicable freight charges will be invoiced back to Customer.
    • Any repairs made locally and any related reimbursement must be approved, in advance and in writing, by One Way Access. Any Product that has been modified, without a prior written authorisation by One Way Access, will be refused for return.
    • In the event that One Way Access accepts the return of a defective Product, One Way Access liability shall be strictly limited to the sale price of that Product. For purposes of clarity, One Way Access will not be responsible whatsoever for any labour costs associated with the installation and/or removal of any defective Products nor with any repairs required to be made to the vehicle on which defective Products were installed, regardless of whether such vehicle repairs were required due to damage caused by the defective Products.